Background

If you forget your password it is possible to reset it yourself.  Follow the procedure below to enable self service password reset.


NB: You will need to complete the procedure below before you are able to use self service password reset.


Procedure


  1. Browse to https://aka.ms/setupsecurityinfo
  2. Select Add method (see below)



  3. Select Phone from the Choose a method drop-down (see below)


    Then select Add (see below)



  4. Choose United Kingdom (+44), Enter phone number and select Next (see below)



  5. You will now receive a text message on your mobile phone with a 6 digit verification code, enter this code and select Next (see below)


    Select Done to complete (see below)



  6. Select Add method (see below)



  7. Select Email from the Choose a method drop-down (see below)



    Then select Add (see below)



  8. Enter email address and select Next (see below)

    NB: You need to enter a personal e-mail address and NOT your school e-mail address.



  9. You will now receive a email verification code to the personal e-mail address you entered in the step above, Enter code and select Next to complete (see below)


    NB: You will now need to use your security details above and select Verify to access your Security info https://aka.ms/setupsecurityinfo (see below)