RCT ICT Support

Background

Follow the procedure below to login to the ICT Helpdesk

Procedure - Video

Watch the video below to learn how to login to the ICT Helpdesk

Procedure

Select Login here next to Are you a customer? to sign in when using the portal to submit requests or view solution articles (see below) 

NB: If prompted for a username (e.g. when offsite) use username@robertcarretrust.uk:

NB: You DO NOT need to enter Your e-mail address and Password in the boxes

If you are taken to the following screen (see below) select Sign in with SSO

NB: You DO NOT need to enter an Email or Password in the boxes

NB: You are still able to access support through e-mail using support@robertcarretrust.uk the guidance above is for accessing the portal to access Solutions Articles such as this one and to view progress of open or closed requests.